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CHAIRMAN'S MESSAGE

Going into 2019, Bonjour adheres to its core ethos of ‘committed to serving our honorable customers’ and endeavors in further expanding its business. To conclude 2018 in retrospect, the retail industry has recovered from the recession over past few years. However, the fluctuation in the global economic environment looms over consumer sentiment. Although the number of visitors to Hong Kong has increased, the spending power was still relatively weak which could hardly drive the growth of retail sales in Hong Kong. No matter how challenging the economic environment is, Bonjour will continue to optimize its product mix and enhance the service quality to remain competitive in the market.

With the spirit of ‘hearty services’, Bonjour understands the various needs of customers and provides a wide range of products to make our customers feel the warmest service. Our staff is all well-trained by intensive trainings and regular assessments on their service qualities to provide professional advices to customers in order to enhance customer satisfaction. Also, as the market leader, Bonjour has always kept abreast of the latest market trends and new beauty products. Understanding the market trends and customer preferences, we source the best and trendy products around the world for our customers. Currently, the Group offers over 20,000 different types of products to fulfill customers’ needs thoroughly.

Bonjour has always focused its effort on business development. The Group reviews its store network from time to time to adjust store locations, so as to increase market penetration. Currently, the Group runs 39 retail stores in Hong Kong, Macau and Guangzhou to fully cater to the consuming demands at both tourists and local districts. As the evolution of online sales becomes more mature, Bonjour grasps opportunities of “New Retail”, not only maintains traditional physical stores, but also keeps developing the online platforms to expand the service network. Bonjour flagship store has been stationed in numbers of e-commerce platforms to provide more information and promotions to customers timely. We target to reach a wider customer base and establish long-term relationship with our customers. Specifically, the Group will collect and analyze customers’ preferences and needs by integrating online and offline data. We believe that providing more suitable services to our customers makes the brand of “Bonjour” rooting into their lives.

Looking forward, the fluctuation in global economy still looms over consumer sentiment. The management is cautiously optimistic about the performance of the retail business. Nothing can prevent us from looking for attractive products and providing better shopping experience to enhance customer loyalty. In conformity with “Services-oriented, striving for excellence”, Bonjour will continue to promote our business to keep the Group steadily moving forward.

Chairman
Ip Chun Heng, Wilson

 

 

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