| 繁體中文 | ENG

 
 
 
 

CHAIRMAN'S MESSAGE

In 2019, affected by local social unrest and uncertainties of the global economy, Hong Kong's economy faced difficult challenges. Along with the decreasing number of visitors to Hong Kong, retail sales have seen a decline for several months and the retail industry is facing an impeding doom. To combat the economic downturn, the Group has made every effort to actively adjust its business strategy, continue to implement the core value of "commitment to serving our honorable customers" by providing diversified products and maintaining high standards of service.

Bonjour has its finger on the pulse of market developments and industry trends and is able to analyze customer behavior in order to provide better services. The Group is well aware of using big data to analyze consumers’ spending habits helps the Group to understand their preferences accurately, so as to source high-quality and stylish products around the world and strengthen product diversification. At present, Bonjour has a membership base of over 580,000, allowing the Group to connect with members more effectively and provide more exclusive benefits. With an aim to provide "hearty services", Bonjour has enhanced its service quality to provide intimate experiences to increase customer loyalty to the brand.

Bonjour has adopted various cost control measures and stringently controlled operating costs to combat current operating challenges. In terms of physical stores, Bonjour has kept abreast of market trends and data and regularly reviewed its retail store network in order to adjust the distribution of stores to establish an offline sales network that is more efficient and close to customers. In terms of online sales, the Group has seized the opportunity of the new retail model and established foothold in major e-commerce platforms. Bonjour's online shopping store was awarded a “Quality E-Shop Recognition Logo”. In the future, the Group will continue to expand its online platform and strengthen interactions with customers. The Group is committed to integrating online and offline sales, improving after-sales services, and bringing more convenient and diversified shopping experiences to customers.

Looking ahead, the future of the retail industry will continue to be full of challenges. In conformity with its "services-oriented, striving for excellence" motto, Bonjour will rise to the challenge and actively promote business development. The Group will keep a close eye to the changes in the social and economic environment, and constantly makes strategic adjustments. We hope to turn crisis into opportunity and continue to bring better shopping experience for each customer and lead the Group to a brighter future.

Chairman
Ip Chun Heng, Wilson

 

 

2020 © Bonjour Holdings Limited