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CHAIRMAN'S MESSAGE

Due to the unstable global economy and prudent consumer sentiment, retail industry saw weaker performance during the first half of 2019. The rapidly changing consumption pattern has also brought about pressure on the retail industry. We will proactively tackle different challenges head on, as well as grasp opportunities to expand our business and improve customer service quality. In adherence to our core value “commitment to serving our honorable customers”, Bonjour always puts customer’s needs as our top priority and provides them with quality services.

Beauty and cosmetic products are constantly evolving worldwide. The ever-changing trends have led to equally fast changing customers’ preferences. Bonjour insists on serving our customers with the spirit of “hearty services” and understanding customers’ needs. With our professional sales and management team, we stay ahead of market trends and provide outstanding shopping experience to our customers. We also seek most popular products around the world and constantly optimize our product mix.

Bonjour’s customer reach lies on our extensive retail network. We review and adjust store locations regularly to strengthen our market penetration. Currently, the Group operates 39 retail stores in Hong Kong, Macau and Guangzhou to fully cover customer bases in different regions. Given the rapid development of E-commerce, Bonjour also expands to varied electronic sales channels to connect with customers. Bonjour has set up flagship e-stores in various e-commerce platforms to provide convenient online shopping experience and popular product information and promotions to customers in a timely manner. At the same time, we have noticed that the demand for Buy Online, Pick Up In-Store (BOPIS), reflecting the convergence of online and offline shopping in the new retail era. Bonjour will cater to emerging shopping patterns and provide customers with a more convenient and diverse shopping experience.

In conformity with “Services-oriented, striving for excellence”, Bonjour has been developing steadily for many years. Looking ahead, the retail market is still under pressure from external environmental factors. The Group will closely monitor market development and adjust its business strategies promptly. We will continue to develop appropriate product marketing strategies, strengthen communication and interaction with customers through online and offline channels in order to consolidate the brand image.

Chairman
Ip Chun Heng, Wilson

 

 

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